NOTICE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. TEMCO PRINT RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
INDEMNITY.
By submitting the above document to Temco Print “I agree to the following terms”.
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to printing process.
Temco Print is NOT LIABLE for error in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, and Wrong cuts, Incorrect or Missing Folds, Finished Product Size
CHANGE ORDERS
Please be noted that due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your orders. Once an order has been placed, those jobs on PRODUCTION will be final. There cannot be changes made to the color specs, quantity, file/artwork, or coating options.
RE-ORDERING
Due to the quantity of the jobs we receive online, we do not archive order more than 6 months in our database. If client is planning to re-order at the same time jobs, he/she needs to re-order it within 6 months of the original order date.
ORDER CANCELLATION
Temco Print will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Once the order has been placed successfully, NO refunds are issued after shipping out.
ORDER SHIPPING AND DELIVERY
Temco Print will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Temco Print be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Temco Print customers agree not to hold Temco Print liable for delays in shipments caused by weather conditions, shipping company delays, or any other circumstances beyond Temco Print’ direct control. Temco Print shipment and delivery dates are calculated based upon estimates provided by suppliers.
Temco Print will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process.
TEMCO is responsible for product quality, however shipping companies take responsibility for reliable delivery. Consequently any product damage or loss is the responsibility of the shipping company and any related issues should be addressed with your local FedEx service office.
CUSTOMER SUPPLIED INCORRECT ADDRESS
Temco Print is NOT responsible for wrong shipping address or information that has been provided by the clients. It is client’s responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, Temco Print will ship the package again to right address for additional shipping charges to clients.
DESIGNING FILES
Temco Print does not provide any design files.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork, designs and images must be provided in minimum of 300dpi and CMYK color mode. Temco Print is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
Temco Print is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Temco Print will try it’s best to match the gradient density of each colors; Temco Print is not liable for the final appearance of color.
IMPORTANT: Gang-run printing is multiple (and different) customer jobs are combined on the large print sheet, and run at the same time. For example, we layout over 50 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get over 50 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among over 50 customers.
RETURNS & REFUND
Please be noted that all orders are customer orders and there is no resell value for any return jobs therefore all sales are final. However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with the same shipping method. Customer has to pay for return shipping cost.
PLEASE READ CAREFULLY BEFORE PROCESSING AN ORDER
(a)All images must be used to work in CMYK color mode.
(b)All images must be more than 300dpi.
(c)All fonts must be outlined.
(d)If there is error on your files, you must resend modified new files.
(e)If you want to modify or cancel your files, must contact to your representative.
(f)If you use too dark color for non-coating business card, the set off error can be occurring.
(g)There is color difference between printing and monitor because of the color representation cannot appear in the same color.
(h)There is a difference color of the front and back depending on paper, coating and 8 degrees of colors.
(i)Color consistence must over 5%. (Less than 5%, the color may not appear or disappear.)
(j)Even if you use same files, the color may be a little different each times.
(k)Darker (+5%) or lighter (-5%) than previous job cannot be reworked. You should admit ± 5% color variation.
(l)If you choose 4 color degrees for spot color or similar 3 color degrees, the color cannot print as your desired color.
(m)If you choose K 100% for dark black the set off error occur. We recommend c60m40y40k100 for Dark black.
(n)If you design Black(K100) on the other colors, color come out over printed.
(o)If you choose dark color with laminating, the bubbles may enter between paper and film.
(p)If there are same white margin after cutting, cutting may not same as your design. (Cutting variation is ±1mm)
(q)If you are dissatisfied with your product, you can request a reprint within two weeks of receiving the order. Any printing errors caused by the supplier will be corrected free of charge, however issues with printing as a result of customer error, file problems or incorrect ordering will have a re-print charge.
LIMITATION OF LIABILITY
In no event shall Temco Print or its licensors, supplies, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Temco Print has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Temco Print or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Temco Print be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
